Acquisition and scale-up
From zero to a regional platform
A full acquisition scaled from zero to a regional platform, integrated and grown seat by seat.
Langwieder Global Solutions
Not just plans, results.
We work with global BPOs entering the region, Africa-based providers going international, enterprises rethinking their sourcing and CX strategy, and investors evaluating BPO assets. We build the strategy and the operation, protect your brand, and stay until it performs.
25+
Years of Global Experience
Global C-level CX and BPO leadership built over more than 25 years.
18
Years Building in Africa
On the ground operators who have built, scaled and run BPO operations across Africa.
$1B+
Revenue Influenced
Across growth, transformation and commercial mandates worldwide.
20+
Countries Worldwide
Native engagement across markets in Africa, LATAM, the US and APAC.
Who We Are
Langwieder Global Solutions (LGS) is a boutique advisory and execution firm headquartered in Dubai, with deep roots in Africa's emerging delivery hubs. We work with global BPOs entering the region, Africa-based providers going international, enterprises rethinking their sourcing and CX strategy, and investors evaluating BPO assets. What sets us apart isn't another slide on emerging markets: it's an operator who has actually built, scaled and run BPO operations on the ground, backed by a global buyer and industry network built over 25 years on both sides of the table.
Who we work with
Delivery side · Africa
Africa-Based BPOs & Tech Companies
International growth strategies and global expansion.
Governments & Institutions
National service and contact operations, government-grade delivery.
LangwiederWe've run both sides
The Category
An Operational Integrity Partner owns the outcome on the ground: shared risk, senior operators in the field, and a handover only once the operation performs to specification.
Operational Integrity Partner
noun · a category we had to name
The executive operator who stands next to you, on the ground, inside the operation, from the strategic decision to a profitable business under your full control.
Shared risk
We own the P&L, not a slide deck.
Operators in the field
Senior people on the ground, not juniors on a rotation.
Handover on performance
We leave when it works, not when the retainer ends.
What we do
Whether you are moving into Africa, growing your reach from it, sourcing capacity into it, or investing behind it, you work with one accountable operating partner.
Lower operating cost is the consequence of an operation run right, with quality and control fully intact.
Select Engagements
Government partnership
An operation co-run with a government
A 50/50 partnership with a government, sustained through six years and profitable throughout.
Greenfield, two markets
Two countries, one build
A purpose-built facility running two countries in parallel, sourced, fitted out and staffed.
Before you commit
Most mandates run on a clear schedule. Diagnosis takes the first two weeks, design takes weeks three and four, execution runs across months two to six, and we sustain the operation from there. We confirm the exact timeline once we understand your scope.
Less than most expect. Our operators carry the build in the field, and we ask for a single empowered point of contact plus access to the people who own quality and compliance. You stay in control while we do the heavy lifting.
Most failed entries were advised, not operated. We embed senior operators who own the result on the ground, share real risk, and stay until the operation performs to specification, so you are never left to absorb execution risk alone.
A consulting firm hands you a recommendation and leaves. We are operators. The people who design the plan are the people who run it in the field, and we are measured on whether the operation performs, not on whether the deck was well received.
Pricing follows scope, seat count, location, and how much of the build and run you want us to own. We walk you through every variable and agree the structure with you in writing before any work begins.