Mid-Market & Enterprise BPO Providers
Everyone is moving into Africa. Almost no one is doing it right.
Egypt, Kenya, South Africa, the map isn't a secret anymore. What's still rare is doing it without the painful learning curve: the wrong hires, the cost model that quietly slips, the launch that stalls before it scales. We've built and run these operations ourselves, for operators who couldn't afford to get it wrong twice. You don't get a concept. You get a partner who already made the mistakes on someone else's clock.
You know the game
You've grown through cycles and held clients others lost. The next advantage won't come from running the same playbook harder, it comes from running it in the one place most operators still get wrong.
Why LGS
We're not consultants who studied this market, we built it. Over 25 years, we've stood up and scaled BPO operations ourselves across Egypt, Kenya and South Africa, seat by seat, hire by hire. We take on a maximum of two to three projects at a time, so every one gets the same hands-on execution we'd put into our own.
The clients we work with
Operators who've hit the ceiling on cost and talent in their current footprint, and see Africa as the next delivery frontier; global BPOs who need a live Africa operation on the ground, not a feasibility study that sits on a shelf; operators who treat control and compliance as non-negotiable. We take on a maximum of two to three projects at a time, which is why the ones we take on work.
The Problem
Why Africa expansions fail and why yours doesn't have to.
Most expansions into Africa do not fail on ambition. They fail on execution, and almost always for the same five reasons.
You hired a traditional consulting firm, they delivered a strategy, then they walked away.
You have the right expansion vision for Africa, but you lack trusted operators to execute it on the ground.
Your current operational scaling is not safe, not predictable, and lacks institutional compliance.
You need a dedicated execution partner that shares real risk, not one that invoices and disappears.
You have studied the Africa landscape, but you still lack an operator who will own the outcome on the ground.
Three Ways Into Africa
Three Ways Into Africa
From an operator who has lived all three, and stayed until each one worked.
You use an established local partner’s infrastructure, processes and team. You bring the clients, the partner provides the operating shell. Lower financial risk, faster entry, with a natural graduation point after roughly a year.
Typical time
Time to first operational seat: 30 to 60 days
Real proof
An offshore operation scaled past 1,000 seats under this model, without building anything of its own.
How we work
THE OIP FRAMEWORK
DIAGNOSE
WEEKS 1-2You see your operation as we see it: costs, risks, strategy and the numbers your decision-makers will ask for.
What we do in this phase
- Market & Feasibility AssessmentWhere to build, and whether it pays
- Market Entry by AcquisitionTarget selection, due diligence and introduction
- Market Entry by PartnershipSeat-rental or turnkey, white-label ready
DESIGN
WEEKS 3-4Your expansion, drawn to the last seat: structure, team, timeline, regulatory path.
What we do in this phase
- Legal, Regulatory & Compliance SetupEntity, permits and data security in place
- Government & Stakeholder RelationsDoors opened, incentives secured
EXECUTE
MONTHS 2-6We build: site, people, training, go-live.
What we do in this phase
- Site Selection & Fit-OutThe right building, commissioned to spec
- Talent Acquisition & Workforce BuildTeams hired, trained and ready
- Technology & Connectivity SetupSystems and telecoms that just work
- Go-Live & Operational LaunchFrom empty floor to live production
SUSTAIN
ONGOINGWe stay until the operation performs and your own leadership runs it with confidence.
What we do in this phase
- Managed Operations & TransitionBuild-Operate-Transfer: we run it until your team can
Fractional Leadership
We work as an extension of your team, in service of your brand.
A senior operator steps into the chair as fractional CEO, CGO or CCXO for the period that decides whether it works. Not a report at the end. A seat on the leadership team, with the P&L in front of them.
We stay until the operation performs and your own leadership runs it with confidence. Then it is fully yours.
The Brochure
The full brochure
A clear, page-by-page overview of how we work with you, ready to read on any device or download to keep and share.
View full brochure4-page PDF
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