Global Organizations, Sourcing & CX Transformation
The best sourcing decisions look obvious in hindsight. This is how they look in advance.
The industry is redrawing itself: new geographies, new economics, and AI changing what should be outsourced at all. The supplier landscape moves faster than most sourcing teams can track, crowded with providers who present well and deliver unevenly. The organizations that come out ahead decide with an operator's eye: which work stays, which moves, where each workload performs best, and which suppliers actually hold up.
Why LGS
We have run the operations you are buying. We know how a floor actually performs behind a proposal, because we have written both. We know the difference between a supplier who presents well and one who delivers, because we sit at the C-level table with these operators ourselves, not evaluating them from a scorecard. That judgment is what we put at your service, and it costs you nothing: our fee is paid by the operator we introduce, disclosed upfront, never by you.
Selective by design
We take on a limited number of introductions at a time. Not because we could not do more: because our name travels with every operator we put forward, and we do not make matches we cannot stand behind. That is how we protect your brand, and ours.
How we work
THE OIP FRAMEWORK
UNDERSTAND
WEEK 1You see your sourcing as we see it: the work, the geography, and the standard it has to hold to. We read it the way an operator does, not an analyst.
What we do in this phase
- Sourcing Need & Workload ReadWhat to outsource, and where in Africa it performs
- Workload & AI Suitability ViewWhich work still merits outsourcing at all
MATCH
WEEKS 1-2From a network built over 25 years, a shortlist of operators who fit your workload, and would stake their own name on your account.
What we do in this phase
- Access to a Vetted Operator NetworkProven regional providers, most never on a list
- Operator-Grade ShortlistingOnly providers we would stake our name on
- Location & Delivery Footprint GuidanceRight workload matched to the right Africa hub
INTRODUCE
WEEKS 2-3Warm, direct introductions to the decision-makers, with the context that makes the first conversation count, not a name on a list.
What we do in this phase
- Warm, Direct IntroductionsStraight to the decision-makers, and free to you
- Supplier Due DiligenceOperator-grade vetting of who truly delivers
- Proposal & Capability Sanity-CheckAn operator's read on who can truly deliver
STAND BY
ONGOINGWe stay close through selection and early delivery. Our fee depends on a match that lasts, not one that merely closes, so we stay until it holds.
What we do in this phase
- Ongoing Match AssuranceWe stand by until the match holds, our fee depends on it
- Regulatory & Delivery Risk FlagsExposures a data room won't show, raised early
African Partner Network
Our partner footprint
Vetted operator partners across Africa's strongest hubs, each with proven experience supporting global clients. One relationship with LGS connects you to all of them: direct reach into four countries and six cities.
Egypt
Cairo · Alexandria
Kenya
Nairobi
South Africa
Cape Town · Johannesburg
Ethiopia
Addis Ababa
UAE
Dubai
5
Countries
7
Delivery cities
100%
Vetted partners
Global
Client experience
Language coverage
English · French · German · Spanish · Italian · Portuguese · Arabic · Swahili · Amharic · Afrikaans · Zulu · Xhosa
Native and near-native delivery across our European and African hubs.
We don't run the floor, we make sure it delivers. Vetted operators, matched to your workload, held to your standard.
Contact Center & CX Partner Network
BPO services
The full contact-center and customer-experience stack our vetted operator partners deliver, matched to your workload by LGS and free to you: the operator pays only on a match that holds. One accountable relationship; they run the floor, we make sure it performs.
- Customer Care, InboundVoice, email, chat and social; first-contact resolution
- Back-Office & Transaction ProcessingClaims, KYC and onboarding, data and order management
- Technical Support & Help DeskTier 1 to 2 troubleshooting and IT service desk
- Omnichannel & Self-ServiceChat, messaging, IVR and AI-assisted deflection
- Sales, Retention & Win-BackOutbound acquisition, upsell and churn recovery
- Workforce & Quality ManagementForecasting, scheduling, QA and agent coaching
- Collections & ReceivablesEarly-to-late-stage recovery, compliant and brand-safe
- CX Analytics & InsightCSAT, NPS and CES, speech and text analytics
- Content Moderation & TrustUGC review, policy enforcement and safety queues
- Multilingual DeliveryA dozen European and African languages
Collections to content moderation, Tier-1 care to trust and safety, one partner, one standard.
Compliance & certifications
PCI-DSS
Cardholder data security
ISO 27001
Information security management
SOC 2
Service-organization controls
GDPR
EU data protection
Held by our vetted operator partners, confirmed by LGS before any introduction.
The first step
A candid read on your Africa sourcing options and the operators worth your time, at no cost and no obligation.
The Brochure
The full brochure
A clear, page-by-page overview of how we work with you, ready to read on any device or download to keep and share.
View full brochure6-page PDF
Open it in your browser to read on any device, or download the PDF to keep or share.
PDF, 6 pages